Terms & Conditions

1. Acceptance of Terms

   By using our services, you agree to the following terms and conditions. These terms may be updated or modified at any time without prior notice. Any changes will be reflected on our website: bondcleaningservice.com.au. It is the customer’s responsibility to review these terms regularly.

2. Definitions

• BCS (Bond Cleaning Service): The company providing bond cleaning services.
• Bond Cleaning Guarantee: A re-cleaning of the property free of charge to rectify any objections raised by the property managing agent.
• Cleaners: Persons assigned by BCS to carry out the cleaning services.
• Customers: Any individual or entity purchasing bond cleaning services from BCS.
• Managing Agent: A person or organization managing rental affairs of the property.
• Heavy soiled areas: Spaces within the property that have accumulated excessive dirt, grime, grease, stains, mold, or other contaminants that require additional time, effort, and specialized cleaning products or equipment to restore to an acceptable standard.

3. Pricing & Additional Costs

• Prices are estimated based on the size and condition of the property. Final pricing may be adjusted upon inspection.
• Any additional cleaning services requested beyond the agreed scope will incur extra charges.
• If a cleaner incurs expenses such as parking fees, property key pickup/drop-off charges, or other necessary costs to access the property, these expenses will be added to the total service cost.
• In cases where cleaning an item or area poses a risk to the cleaner’s safety, we reserve the right to refuse cleaning that specific area/item.

4. Bond Cleaning Guarantee

• The Bond Cleaning Guarantee covers a free re-cleaning of the property if the managing agent raises objections regarding cleanliness.
• The re-cleaning request must be submitted in writing within 72 hours of the initial service completion.
• The guarantee applies only to areas included in the original cleaning agreement.
• The guarantee does not apply if the property has been accessed or used after the cleaning service was completed.
• The guarantee does not cover external areas such as gardens, balconies, or garages unless included in the original agreement.

5. Customer Obligations

• The property must be vacant and free of personal belongings before the scheduled cleaning.
• Electricity and running water must be available; failure to provide these may result in rescheduling or additional charges.
• Any existing damage or heavily soiled areas must be disclosed before the cleaning service begins.
• Customers must provide accurate and complete property details for an accurate quote.
• If a cleaner arrives and finds the condition of the property substantially different from what was described, additional charges may apply, or the cleaner may refuse service.

6. Access to the Property

• Customers are responsible for maintaining contact with the cleaners, especially within the first hour of starting the job.
• If we are unable to contact the customer at any stage of the cleaning process, our cleaners will proceed with the job to the best of their ability based on the agreed scope of work. However, in cases where customer input is required for specific instructions, decisions, or access issues, the job may remain incomplete. Any additional visit required to complete the cleaning due to lack of customer response will incur extra charges.
• Customers must ensure a suitable parking space is available for the cleaner’s vehicle. Any parking fees incurred will be added to the service cost.
• Customers must provide full access to the property, including unlocking all rooms and areas requiring cleaning.
• Customers must provide necessary keys and finalize a key collection/drop-off arrangement in advance.
• Customers give permission for cleaners to take before and after pictures of the property for record-keeping and dispute resolution.
• Customers must ensure access to electricity and running water; failure to provide these will void the bond cleaning guarantee and may result in an incomplete service.
• Customers must remove all belongings and valuable items before the cleaning begins. BCS is not responsible for misplaced or damaged personal items left in the property.
• Customers must ensure that all rubbish is removed from the property, including from cupboards, rooms, ovens, and other storage areas, before the cleaning service begins. Failure to do so may result in additional charges.

7. Payments, Fees & Cancellation Policy

• Full payment must be paid by the customer before bond cleaning.
• We accept payments via cash, credit/debit card, or bank transfer.
• Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee.
• If a cleaner is unable to access the property at the agreed time due to customer negligence (e.g., incorrect key details, locked premises), a call-out fee may apply.

(7.1) Payment Methods & Timing

• All payments for bond cleaning services must be made via credit card or net banking before the scheduled cleaning date.
• Unless a written agreement is established between the customer and Bond Cleaning Service (BCS), full payment must be received before the commencement of the bond cleaning service.
• If a customer agrees to a specific cleaning date, a booking holding fee of A$100 is required to secure the appointment.

(7.2) Bank Transfer & Clearance Process

• Customers who choose to make a payment via bank transfer must send the remittance details to BCS as proof of payment.
• Bank transfers require a processing time of three (3) business days to clear.
• If the funds are not credited to our account at least one (1) day before the scheduled service date, the booking will be automatically cancelled, and the customer may need to reschedule based on availability.

(7.3) Late Payment Fees & Penalties

• If a customer fails to clear outstanding dues within one (1) month from the bond cleaning date, a late payment fee will be applied.
• The late payment fee will be calculated at a rate of 10% per annum, charged in increments of 3-day periods.
• If an overdue amount remains unpaid for an extended period, BCS reserves the right to take legal action, which may include:
• Registering a security interest on the Personal Property Securities Register (PPSR) as necessary.
• Reporting the overdue amount to collection agencies, which may impact the customer’s credit history.

8. Refunds & Cancellations

• If a customer cancels a booking 5 days or more before the scheduled service date, a $50 cancellation fee will be deducted from the refund.
• If a customer cancels a booking between 5 days and 24 hours before the scheduled service date, a $70 cancellation fee will be deducted from the refund.
• If a customer wants to postpone the service, the remaining booked amount will not be refunded but can be used for cleaning within 3 months at the same address.
• If a customer cancels a booking less than 24 hours before the scheduled service time:
• For jobs valued up to $500, a $150 cancellation charge will apply.
• For jobs valued over $500, a $250 cancellation charge will apply.
• If a customer cancels the booking after a previous postponement, a $150 cancellation charge will be applied, and the customer agrees to this fee being deducted from the funds held by BCS.
• Customers acknowledge and agree to these cancellation charges upon booking our services.
• Any cancellation refunds (if applicable) will be processed within 7-10 business days.

9. Liability & Disclaimer

• BCS is not responsible for any pre-existing damage to the property or its contents.
• While our cleaners take the utmost care, we are not liable for minor wear and tear or accidental damage unless caused by gross negligence.
• We do not guarantee removal of permanent stains, mold, or damage beyond standard cleaning processes.
• BCS shall not be liable for any loss, damage, or consequential claims arising from the use of our services, except for a refund or compensation up to the total cost of the cleaning service provided.

10. Complaints & Dispute Resolution

• If you are dissatisfied with our service, please contact us within 72 hours of the service completion.
• We will investigate and address any reasonable complaints by offering a free re-clean if necessary.
• Disputes that cannot be resolved directly may be referred to an independent mediation service.

11. Governing Law

    These terms and conditions are governed by the laws of Australia. Any disputes will be resolved under Australian jurisdiction.

12. Contact Information

    For any questions or concerns regarding our terms and conditions, please contact us at:

Bond Cleaning Service
Website: bondcleaningservice.com.au
Email: admin@bondcleaningservice.com.au

Phone: 0452167781